F.A.Q

Here are some of the most common questions we get asked all the time.

What method of payments do you accepts?

Paying us is quick, safe and easy using secure payments by Stripe. They accept all major credit and debits cards.

What happens to my payment information?

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Do I have to be home when my cleaner come?

No, all our cleanner are fully vetted and experienced cleaners so can be left to work independently in your home. We just need access to your home and the areas you’d like us to clean. Our clients provide entry to their homes in many ways, such as providing a key ahead of time, permitting neighbors to let us in, leaving a key in a lockbox at the residence, etc. When finished, our cleaners will lock up your residence and return your key to your preferred location.

Do I have to provide any cleaning materials?

No, our cleaners will bring all the cleaning products and material that are needed.

What cleaning products do we use?

Our cleaners are equipped with safe, family and pet friendly supplies. If you have any specific needs and would like us to use your own materials this is not a problem.

How do I book a cleaner?

Complete our https://maidmyhome.co.uk/book-now/ and you’re done. We will send you confirmation email to confirm everything is in order.

Can I use the same cleaner everytime?

We will try our best to keep you with the cleaner you want. However our cleaners do take holidays and need time off. When this happens will then send an equally brilliant cleaner over for you. We promise you won’t notice the difference in cleaning quality.

Can I change my cleaner?

Yes, if for some reason you don’t like one of our cleaners we will send another over for your next appointment.

Do you have insurance cover?

Yes, all our cleaners are insured.

I need an extra service how much does it cost?

Complete our https://maidmyhome.co.uk/book-now/ page and get a tailored quote to fit your needs. If the service you want is not listed as an option here please get in contact with us for a quote.

0800 049 9265

info@maidmyhome.co.uk

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