F.A.Q.

GENERAL INFORMATION

How do I make a booking?

You can make a booking by calling 01206 585045, you will be put through to a member of the sales team.

Requesting a change in cleaning dates

We ask that any changes to bookings are made with at least 48 hours notice. We reserve the right to charge up to the booking total due to late cancellations. Please call 01206 585045 if you need to change the cleaning date for any reason.

How do I pay my bill / What payments do you accept?

We are a cashless business, we process payments by taking your billing details; we can take your billing details over the telephone.  The payment for the clean will be taken on the day of the clean.

Can I give you my key?

Yes you can provide your cleaner with a key however if a key is provided to the cleaner and that specific cleaner is not available due to sickness or an emergency the clean may have to be arranged for another date if we are not able to meet your cleaner.

How do I get my receipt?

You will receive your receipt via email once the payment has been completed.

CLEANING

What is included in a clean?

Please visit maidmyhome.co.uk/whats-included to see what is included in our cleaning.

Do you charge hourly or do you charge a fixed price?

We charge by the hour. We charge £22.00 for a one-off clean, £16.00 for a fortnightly clean & £15.00 for a weekly clean. All prices are per hour per cleaner. Cleaning supplies and equipment may be extra dependant on the type of booking made

Do you provide the cleaning supplies?

We can provide cleaning supplies at a fee of £5 per clean.

Extra services

We are able to offer extra services on top of our regular cleaning, please call if you would like to upgrade to a deeper clean.

POLICIES

Do I need hot water & electricity?

Yes! To be able to kill germs effectively we will need both hot water & electricity whilst we are at your home; as you can understand we will not be able to clean without electricity, our hoovers do not run on air! We will also need hot water to ensure that your home is cleaned properly. If we attend your property and find that there is no hot water or electricity we reserve the right to charge up to the booking total due to the services being cancelled.

Do I have to be at home when my cleaner comes?

No, all our cleaners are fully vetted and experienced cleaners so can be left to work independently in your home. We just need access to your home and the areas you’d like us to clean. Our clients provide entry to their homes in many ways, such as providing a key ahead of time, permitting neighbors to let us in, leaving a key in a lockbox at the residence, etc. When finished, our cleaners will lock up your residence and return your key to your preferred location.

What happens if the clean is going to take longer than expected?

We charge an hourly rate and we will stay until the job has been completed, we don’t cut corners and we want to make sure that we are achieving high results for all of our clients. If you specifically ask us to clean for a certain amount of hours and we get to your property and we feel that it is going to take longer to clean we will manage your expectations and discuss if you would like us to stay for longer to finish the clean. If you have under estimated how long you feel the clean should take we will make you aware of this however if you decide against us staying for longer so that the job can be completed you will not qualify for our 100% satisfaction guarantee if you are not satisfied with the results.

When do I have to pay a deposit?

If you are a regular customer we take payment after the clean has been completed so you do not need to worry about paying a deposit. We take a £20.00 deposit for any one-off cleans, this will be deducted from the booking total at the end of the clean.

CANCELLATION POLICY & OTHER

100% Guarantee

All of our recurring services come with the 100% satisfaction guarantee, if you are not happy with the clean for any reason we will send another team out to clean the areas that you are not satisfied with; however if we did not have enough time to clean your home and you refused to add extra time so that we could complete the clean you will not be entitled to a refund or a re-clean.

Requesting a new cleaner

If you are not happy for any reason with your current clean we are able to offer you a different cleaner moving forward, we value your service and we understand that there are personality clashes throughout life in general; any issues please let us know and we will sort them out for you!

What do I do if something is damaged?

We are fully insured. In the unlikely event something is damaged during your clean and you wish to make a claim, you must email info@maidmyhome.co.uk with the information within 24 hours of the damage occurring. It is essential that you attach images of the damage. Claims cannot be made over the phone as we will require photos of any damage to allow us to make an accurate initial assessment of the claim. Any emails received after 24 hours will not be accepted.

Cancelling after your first clean

Our regular customers receive discounted cleaning for their loyalty to our brand. If you book a regular service and then only use us once you will be charged our one-off rate.

Cancelling your services

If you would like to cancel your services please call 01206 585045. Please note any cancellations made with less than 48 hours notice reserves us the right to charge up to the booking total.

essex house cleaning service

CLEANING PROCESS

 

OUR END OF TENANCY CLEANING SERVICES COVER

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